Does the Outdoor Kloe Rattan Pendant Light Come With a Brass Ceiling Plate?

Customer photos can sometimes reflect earlier hardware versions, custom installations, or configurations that haven't been updated on the main listing yet. Before you place your order, here is what you need to know about that brass detail and how to ensure your fixture matches your vision.

What you may be seeing in customer photos

When browsing the "Real Homes" or customer review sections, you are seeing the Outdoor Kloe Rattan Pendant Light as it exists in the wild. If you see a brass plate (also known as a ceiling canopy) paired with the natural rope option, you are likely looking at one of three things:

• An earlier hardware version: At Rowabi, we occasionally update our hardware, including cord colors and mounting plates, to stay ahead of design trends or improve durability. The photo might be from a "Legacy Version" that featured brass as the standard.
• A custom installation: Some of our customers are avid interior lovers who choose to swap out the standard mounting plate for a custom brass canopy to better match their existing kitchen or patio hardware.
• A configuration not currently shown online: Sometimes, a specific finish is available in our warehouse but hasn't been added to the website's dropdown menu yet.

The images you see from other customers might not exactly match because we frequently make enhancements to our products. Plus, some customers might personalize their fixtures to suit their preferences. | Image by Rowabi’s customer.

Is the brass plate a standard option?

Currently, the product page for the Outdoor Kloe may only show standard hardware options, such as black or white. Because the brass ceiling plate is such a specific, high-contrast detail, we want to be honest and direct: it may not be the "default" hardware shipped with every natural rope order today.

If you’ve fallen in love with that specific brass-and-ropes combination, we’d like to confirm availability before advising you to check out. Hardware availability can fluctuate based on production runs, and since customer photos outlive website updates, the "standard" can change over time.

Why "Photo-to-Product" mismatches happen

It’s a common occurrence in the world of artisan-crafted lighting. User-generated content (UGC) is a wonderful source of inspiration, but it can create a "configuration gap."

A customer might have purchased their Kloe pendant a year ago when brass was the primary hardware choice. Another customer might have reached out to our support team to request a "special mix" of natural rope with a brass plate. Because these photos remain in the gallery indefinitely, they don't always reflect the exact stock standards in the warehouse this week.

This is why the hardware shown in a beautiful customer photo might differ from the standard black or white options you see on the current product page.

How to get the exact look shown in customer photos

If your heart is set on the Outdoor Kloe Rattan Pendant Light with brass ceiling plate and natural rope, don't give up on the look! Here is the best way to handle this pre-purchase:

• Reference the specific photo: If you can, take a screenshot of the customer photo that caught your eye.
• Ask our support team: Before ordering, send a quick message to the Rowabi team. Simply ask: "I saw a brass ceiling plate in a customer photo for the Natural Rope Kloe - is it possible to have my order configured with that brass hardware?"
• Confirm before you buy: Our team can check the current stock and let you know if that brass canopy is available as a "special request" or if it was a legacy item that has been replaced.

Don’t hesitate to contact our team if you have any special requests for the fixtures. | Image by Rowabi’s customer.

Faqs

Can I order the exact look from the customer photo?

• Usually, yes. But it may require a quick confirmation with our team to see if that specific hardware version is currently in stock.

Does the natural rope option come with a brass ceiling plate?

• Standard orders typically ship with the hardware listed on the product page. If brass isn't listed, it is likely a legacy or custom option.

Why do customer photos show hardware not listed on the website?

• Photos from past customers often show earlier versions of our products or custom tweaks made by the homeowner during installation.

Is the brass ceiling plate still available?

• The best way to find out is to ask! We often have various hardware finishes available that aren't always featured as primary options on the site.

Final verdict: Design clarity matters

We can see why that brass detail stood out; it’s a perfect example of how a small hardware change can elevate a rattan pendant light from "coastal" to "contemporary luxe."

While the website might not currently show the brass plate as a clickable option, we believe in being practical and reassuring. Most design-led brands like Rowabi are happy to help you match a specific look if the parts are available. By reaching out and referencing the photo, you ensure that the "real home" inspiration you found translates perfectly into your own sanctuary.

Love the look of the Kloe but want to be sure about the details? [Chat with the Rowabi design team today to confirm your perfect hardware configuration.]