Terms & Conditions
Welcome to Rowabi. These terms cover your purchase from us, from the moment you place an order to the day your light is hanging in your home. We've written them in plain language, because you shouldn't need a lawyer to understand what you're buying.
By placing an order, you agree to the terms below.
Pricing
All prices are listed in U.S. dollars and are exclusive of shipping costs.
Applicable sales tax is calculated at checkout based on your state and local rates. For orders shipped outside the United States, prices do not include import duties, customs fees, or local taxes — these are set by your country and paid by you on delivery. We're not able to calculate or predict them in advance.
Prices and availability may change, and we reserve the right to correct any pricing errors that appear on the site. If a genuine error affects an order you've already placed, we'll contact you before charging or shipping, and you're free to cancel with a full refund.
We don't offer price adjustments on items purchased before or after a promotion.
Payment
We accept all major credit and debit cards, PayPal, Apple Pay, Google Pay, and Shop Pay through Shopify's secure encrypted checkout. Your payment details are never stored on our servers.
Working on a larger project or a trade order and prefer bank transfer? Email customers@rowabi.com and our team will arrange it.
Orders
You'll receive an order confirmation by email as soon as you check out. This confirms we've received your order — the contract is formed when we ship it.
We reserve the right to decline or cancel an order in rare cases, such as suspected fraud, a pricing error, or stock that sells out between your order and our pick. If that happens, we'll refund you in full and explain why.
Need to change or cancel? Email us within 12 hours of ordering and we'll do everything we can. Once your light is packed and labeled, we may not be able to stop it.
Delivery
Every Rowabi light ships from our Houston warehouse, typically within 1–2 business days of your order.
Orders ship via UPS or FedEx Ground, arriving within 3–5 business days of leaving our warehouse, with an average transit time of 4 business days. Every parcel is insured and tracked door to door, and you'll receive a tracking link by email the moment your label is created.
If an item is out of stock or delayed, we'll tell you right away rather than leave you waiting. Full details are on our Shipping & Delivery page.
If your parcel seems delayed or the tracking stops moving, contact us and we'll chase the carrier on your behalf.
Uncollected Parcels
If a parcel can't be delivered or isn't collected, the carrier returns it to us. We'll reach out to arrange redelivery, though a second shipping fee applies since the original cost has already been incurred.
If you're often away during the day, consider having your light delivered to a work address, or use UPS My Choice or FedEx Delivery Manager to redirect it to a convenient day.
Natural Materials
Every Rowabi shade is woven by hand from rattan, jute, or seagrass, so no two pieces are exactly alike. Gentle variation in color, tone, and grain is the nature of the material — not a defect. It's what gives each fixture its character.
Colors may also appear slightly different on your screen than they do in your room, depending on your display and your lighting.
Installation & Safety
All Rowabi electrical fixtures are UL Listed and rated for 110V U.S. standard voltage.
Hardwired fixtures should be installed by a qualified, licensed electrician in accordance with the National Electrical Code and your local building codes. Plug-in fixtures are ready to use out of the box.
Please observe the location rating on each product page — fixtures marked for dry indoor use should not be installed in bathrooms, covered patios, or other damp or wet locations. Rowabi is not responsible for damage, injury, or loss resulting from improper installation, unauthorized modification, or use outside a fixture's rated location.
Returns & Satisfaction
We want you to love your light. If it isn't right, you may return it within 45 days of delivery, for any reason.
To qualify, items must be unused, undamaged, and returned in their original packaging. Return shipping is at your expense unless the item arrived damaged or we sent the wrong product.
Once your return arrives and passes inspection, we'll refund the purchase price to your original payment method within 7-10 business days. Refunds cover the item price, less any original shipping charges.
Items marked Final Sale are not eligible for return or exchange. See our Final Sale Disclaimer and Returns & Exchanges pages for full details.
Damage in Transit
We pack every parcel with care and ship it insured. In the rare case something arrives damaged, we'll replace it or refund you — your choice.
Because carriers hold us to a claim window, please report damage within 7 days of delivery and include:
- A photo of the outside of the box, with the shipping label visible
- Photos of the inside of the box, including the packing material
- Photos of the damaged item
Email these to customers@rowabi.com and we'll send a prepaid return label at no cost to you. Once we've received your photos, we'll get a replacement moving right away.
Your Privacy
We collect only what we need to process your order, deliver your light, and stay in touch if you've asked us to.
We share information with trusted service providers who help us operate — payment processing, shipping carriers, email, and analytics — and only for those purposes. We never sell your personal information.
You can unsubscribe from marketing emails at any time, and you may request access to or deletion of your data by emailing customers@rowabi.com. Our full Privacy Policy explains everything in detail.
Intellectual Property
All Rowabi designs, product photography, written content, and the Rowabi name and logo are the property of Rowabi Lighting and are protected by U.S. copyright, trademark, and design law. They may not be reproduced, copied, or used commercially without our written permission.
Limitation of Liability
We work hard to keep this site accurate, but we can't guarantee it's free of errors or interruptions.
To the fullest extent permitted by law, Rowabi's liability for any claim arising from a product or from this website is limited to the purchase price of the item in question. We are not liable for indirect, incidental, or consequential damages, including lost income or property damage.
Governing Law
These terms are governed by the laws of the State of Texas. We'd always rather resolve a concern through a conversation than a courtroom — reach out and we'll work it out. Where that isn't possible, disputes will be handled in the state or federal courts of Harris County, Texas.
Changes to These Terms
We may update these terms from time to time. The version posted here at the time of your order is the one that applies to your purchase.
Last updated: August 25, 2026
Questions?
Our lighting specialists are here Monday to Friday, 10:00–18:00 CT.
Email customers@rowabi.com · Schedule a call
1500 Brittmoore Rd, Suite 303, Houston, Texas 77043