How do I subscribe to your newsletter?

Simply go to our homepage, scroll down, and enter your e-mail address. We keep you posted about all our news and actions! Or just send an email to customers@rowabi.com

Do I receive the same product as in the pictures?

Rowabi sells unique items made from natural materials; two products may differ. Check multiple pictures in the article to get an idea of what the differences may be.

How long does it take for my order to be delivered?

Your order will be sent within 3 working days after your payment. Please forgive us if an article is no longer available; we will contact you as soon as possible. The delivery terms range from 2 to 10 working days, depending on your location.

How can I follow the status of my order?

We work with transport companies such as UPS, FedEx, and USPS. When you place an order, you always receive a tracking number so you can easily follow it.

What payments do you accept?

All payments on the website are made through the electronic payment systems of Visa, MasterCard, Discover, American Express, and PayPal. If you prefer to pay by bank transfer, that’s no problem at all. Please send us an e-mail with your request at customers@rowabi.com.

If I order online in the web shop, can I collect my order in one of your stores?

Yes, you can! You can click on this option when completing your order. You will not pay any shipping costs. We will get the order ready for you in one of our stores.

What can I do when I receive the wrong articles or damaged goods?

Our parcels are packed with the utmost care and are sent with insured postal services. Should damage occur during transport, we will replace or refund the damaged item. To start a claim, we must open a case with the postal services within 5 days. Please follow the procedure below strictly: Send us an email to notify us of the damage (customers@rowabi.com). Send us pictures of the damage within 5 days, including the outside of the box with visible barcode, the inside of the box with packing material, and the damaged item. We will send you a return label so you can send us back the item free of charge. We can replace the damaged item or, if you prefer, issue a refund.

How can I return articles?

Rowabi strives for 100% customer satisfaction. If one or more articles are not to your satisfaction after receiving them, you have the right to notify us within 14 business days and send them back to us. The items must be shipped to us in their original packaging and undamaged. Sending the item back to us is at your own expense. We will refund the purchase price of the items within 30 days after receiving the returned goods. Purchase price means the purchase amount of the item minus the original shipping charges.

What do I have to do if I want to exchange an article?

Rowabi strives for 100% customer satisfaction. If one or more articles are not to your satisfaction after receiving them, you have the right to notify us within 14 business days and send them back to us. The items must be shipped to us in their original packaging and undamaged. Sending the item back to us is at your own expense. We will refund the purchase price of the items within 30 days after receiving the returned goods. Purchase price means the purchase amount of the item minus the original shipping charges. The cost of sending it back to us and sending the new item to you is at your expense.

When will an article that is sold out be available again?

For every item that is not in stock, you can enter your e-mail address to be kept informed.

Customer care · Help centre

Frequently
asked questions

Q: What is the best way to contact you?

Contact us via e-mail: customers@rowabi.com. During weekdays, we’re also available to answer your questions via telephone: 346-626-9399 (between 6 a.m. and 6 p.m.)

Q: Where does Rowabi deliver to?

We currently deliver to addresses within the United States.

Frequently asked questions

Everything about ordering, delivery, returns and living with handwoven rattan lighting. Most answers take under a minute — if yours isn't here, a lighting specialist replies within one business day.

Search the help centre

SHIPS WITHIN

3-5 working days

RETURNS WINDOW

45 days

DAMAGE CLAIMS

Within 45 days

SPECIALISTS

6 am – 6 pm CT

Ordering & payment

01 What payment methods do you accept?

We accept all website payments via Visa, MasterCard, Discover, American Express, and PayPal.

Prefer a bank transfer? No problem—email your request to [email protected], and we'll send the details.

02 Do you have a physical store?

Not at the moment. But you’re welcome to visit our Houston warehouse at 1500 Brittmoore Rd, Suite 303, Houston, TX 77043 to see our lights and buy in person. Visits are by appointment only, so please email [email protected] or call +1 (346) 626-9399 to book a time.

03 When will a sold-out item be back in stock?

For every item that is out of stock you can enter your email address on the product page and we'll notify you the moment it returns.

Shipping & delivery

04 How long does delivery take?

Orders ship from our Houston warehouse within 1-2 business days, then arrive in 3-5 business days via UPS or FedEx with full tracking. Pre-order items ship on the timeline shown on their product page. Shipping is free on orders over $200 within the contiguous U.S.

05 How do I follow the status of my order?

We ship with UPS, FedEx, and USPS. Every order includes a tracking number, so you can follow your parcel from our warehouse to your door.

Track your order

06 Where does Rowabi deliver to?

We currently deliver to addresses within the United States.

Returns, exchanges & damage

07 My order arrived damaged or incorrect — what now?

Our parcels are packed with the utmost care and sent with insured postal services. If damage occurs in transit we will replace or refund the item.

We have to open a case with the postal service within 5 days, so please email [email protected] straight away with photographs:

The outside of the box, with the bar code visible
The inside of the box, including packing material
The damaged item itself

We'll send a return label so the item ships back free of charge, then replace it or issue a refund — your choice.

08 How do I return an item?

You can return eligible items within 45 days of delivery through our Return Center. Items must be unused, uninstalled, and complete in their original packaging. We don't refund return shipping or original shipping fees, and Final Sale items can’t be returned. Refunds post within 7–10 business days of receiving your return.

09 How do exchanges work?

Exchanges follow the same 45-day window and condition requirements as returns. Return shipping is at your expense, but if you buy a prepaid return label from us for an exchange, we’ll cover 30% of its cost.

Product & materials

10 Will my light look exactly like the photographs?

For both rattan and modern lights, we take photos under optimized lighting to show each product as true-to-life as possible. Still, colors may look slightly different depending on the angle or the screen, so please use the photos as a reference.

Contact & newsletter

11 What is the best way to contact you?

Email [email protected] — we answer within one business day.

On weekdays, you can also call 346-626-9399 between 6 a.m. and 6 p.m. Central Time to speak with a lighting specialist.

12 How do I subscribe to the newsletter?

Scroll to the bottom of our homepage and enter your email address, or just send a note to [email protected]. We'll keep you posted on new arrivals and offers.