Shipping policy

Shipping & Delivery

Every Rowabi light is woven by hand, then stocked in our Houston warehouse - ready to ship the moment you order. That's why a Rowabi fixture reaches your door in days, while most handcrafted lighting takes weeks. Here's exactly what to expect after you place your order.

Free Shipping on Orders Over $200

Shipping is free on every order over $200 within the 48 contiguous United States - no minimum-quantity games, no oversize surcharge on our larger shades.

For orders under $200, shipping is calculated by parcel weight and dimensions, and the exact amount appears in your cart before you check out. No surprises at the last step.

Standard Delivery: UPS or FedEx - 3-5 Business Days

Every order ships via UPS or FedEx Ground with package protection and full door-to-door tracking. Transit typically runs 3-5 business days, averaging 4 - and it arrives with a driver at your door, not a slip in your mailbox.

Your order, step by step:

Order placed - your confirmation email lands right away.
Ships in 1-2 business days - we hand-pack your light in Houston with the shade cradled to protect the weave, and send your tracking number the moment the label is created.
Delivered in 3-5 business days - UPS or FedEx brings it to your door, insured and tracked every mile.

Most customers have their light hanging within a week of ordering.

Carriers occasionally run behind once a package leaves our hands. It's rare, and if it happens you won't be chasing it alone - message our team and we'll open the trace and follow it through for you.

Alaska, Hawaii & Puerto Rico

Orders to Alaska, Hawaii, and Puerto Rico typically arrive within 10-15 business days. Rates for these destinations are calculated at checkout.

Pre-Order Items

Designs marked Pre-Order aren't sitting on a shelf - each one is being woven by hand for you, and ships on the timeline shown on its product page.

If your order includes both in-stock and pre-order pieces, we'll send the in-stock items first at no extra cost, so you're never waiting on one light to receive another.

Tracking Your Order

You'll receive a tracking link by email the moment your order ships, and you can check your status anytime on our Track Order page. If anything looks off, our team can see exactly where your parcel is - just reach out.

Uncollected or Undeliverable Packages

If a package comes back to us because it wasn't collected or couldn't be delivered, we'll get in touch to arrange redelivery. A second shipping fee applies, since the original cost has already been paid to the carrier.

If you're often out during the day, UPS My Choice and FedEx Delivery Manager let you redirect your delivery to a day that suits you - or send it to your work address instead.

Address Corrections

A complete address is the single best way to make sure your light arrives on the first attempt. If an address is incomplete or incorrect and the package can’t be delivered, a re-shipment fee covers the additional handling and carrier costs:

PENDANT SHADE DIAMETER RETURN LABEL FEE

17” or less: $39 per pendant
18” – 20”: $59 per pendant
21” – 25”: $89 per pendant
26” – 31”: $129 per pendant
32” – 40”: $179 per pendant

Please note: The Kloe 28” and Latino 28” pendants fall under the 32”–40” shipping category due to their overall packaged size. The re-shipping label fee is $179 per pendant

If you'd rather cancel than re-ship, the original shipping cost is deducted from your refund.

Before checking out, take a moment to confirm your address includes any suite or apartment number, building name, or gate code. It takes ten seconds and saves everyone the trouble.

Every Order Includes

Free shipping over $200, anywhere in the contiguous U.S.
Insured, tracked delivery door to door
A complete install kit - cord, canopy, and hardware in the box
45-day returns, for any reason
UL Listed components, tested for safety

Questions?

Our lighting specialists are here Monday to Friday, 10:00-18:00 CT - real people who know these fixtures and can help you pick a size, a cord length, or a hanging height before you order.

Email [email protected] or schedule a call.