Return Made Easy

By streamlining the process so that no human interaction is required, we are able to uphold the no-questions-asked return policy. It's easy to get started, just click here: Automated Return Center

Delivery Time

We have enhanced our service to include 3-5 shipping days for all orders. Please note that while we are committed to providing swift delivery, there may be occasional internal delays within local post offices or shipping carrier; once the package is in their custody. These delays, though rare, are beyond our control.

For most oversize, heavy, or oddly shaped items, we typically use the standard ground shipping method. Due to the specific characteristics of these packages, we regretfully cannot provide expedited shipping options.

Shipping Fees

All prices are exclusive of shipping fees. Shipping charges are added to the order and are paid by the customer. These charges are calculated by the parcel's weight and/or dimensions. Any applicable free shipping offers will be displayed in your shopping cart.

Articles Not Collected

Rowabi cannot be held responsible for parcels not received or collected. If parcels are not collected, they will be returned to us. We are not responsible for items shipped back to us. We will charge the customer again for sending the package a second time if a parcel has not been received or collected on the first shipping. You could consider providing us with your work address instead of your home address.

Shipping Address Corrections

If the shipping address provided by the customer is found to be incomplete, incorrect, or insufficient, resulting in the package being undeliverable, we will need to charge a fee to resend the package to the correct address

The fee for this service will be depending on the size of package. This covers the additional labor and shipping costs incurred to reship the package. Alternatively, if the customer is requested to cancel the original order, the shipping fee will be deducted from the total refund amount

        Diameter of 18” or less: $35
        Diameter of 19” to 24": $60
        Diameter of 25” to 28": $95
        Diameter of 29” to 32": $130
        Diameter of 33” to 36": $185

To avoid this fee, please ensure the shipping address you provide is accurate and includes all necessary details such as suite/apartment numbers, building names, etc

Damage
Our parcels are packed with the greatest care, and are sent with insured postal services. Should damage occur during transport, we will replace or refund the damaged item. To start a claim, we must open a case with the postal services within 7 days.

Please follow the procedure below strictly:

Send us an email to notify us of the damage (customers@rowabi.com)

Send us pictures of the damage within 30 days

• Picture of the outside of the box (with visible bar code)
• Picture(s) of the inside of the box (packing material included)
• Picture(s) of the damaged item

We will send you a return label so you can send us back the item free of charge. We replace the damaged item, or if you prefer, we proceed with a refund.

Returns
Rowabi strives for 100% satisfaction of its customers. If one or more articles are not up to your satisfaction after receiving them, you hold the right to notify us within 45 days and send them back to us. If you do not notify us within the aforementioned time frame, the items are considered sold. For any damage caused by us, we cover the return shipping fee. For any other reasons, the items must be undamaged and shipped to us in their original packaging. Sending the item back to us and custody is at your own expense. We will refund the purchase price of the items within 7 days of receiving the returned goods.

You have a couple of options for returning your item:

• Option 1: Return Using Your Choice: You are welcome to use a shipping method of your choice, and we will initiate a full refund once we receive the item in resalable condition 

          Please mail the package to:

          Rowabi Warehouse
          1737 Stebbins Dr Suite 230C
          Houston TX 77043

• Option 2: Purchase Prepaid Return Label from Rowabi: if you would prefer a more convenient option for the return, you can purchase a return shipping label directly through us. The price for the return label will be based on the dimensions of the light fixture. For an exchange, we will cover 30% of the return shipping cost

         Diameter of 18” or less: $35
         Diameter of 19” to 24": $60
         Diameter of 25” to 28": $95
         Diameter of 29” to 32": $130
         Diameter of 33” to 36": $185 

Please contact us at customers@rowabi.com to request the prepaid label. The cost of the label will be deducted from the refund you receive once we process the return

Complaints and Defects

Despite taking very good care of all items sent, an article can somehow get damaged or defective. If the outside of the packaging appears to be damaged due to transportation, it is very important to notify the delivery company when you receive the parcel or to refuse to accept the parcel. If you notify us within 30 days of receiving your parcel, we will replace the damaged or defective items at no extra charge. Damage reported outside the return window stated above is not eligible for return, as it may result from storage conditions.

All complaints regarding damages, defects, or delays in delivery should be directed to our sales department customers@rowabi.com

Please add pictures in case of damaged goods.